Performance Support

Performance Support Solutions for Real-Time Workforce Productivity

The performance support solutions we offer provide your employees with the appropriate information exactly when they require it in their daily work routine. Our targeted learning solutions reduce delays, increase accuracy, and enable your employees to achieve their peak performance levels.

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performance-support

Performance Support for Increased Efficiency

We offer solutions that will assist you in performing various tasks effectively during your workflow process. As a trusted performance support solutions provider, we craft each program for your workforce exactly where it is needed in the flow of work.

Why Our Performance Support Tools
Stand Out?

Our performance support solutions deliver just-in-time learning and on-demand learning solutions that improve employee productivity and reduce errors.

just-in-time

Just-in-Time Learning Support

Role-specific support is delivered at the exact moment it is needed. No more searching through documents or waiting for a trainer. Just the right answer, right away.

context-aware-design

Context-Aware Performance Tools

Every solution is tailored to your actual job environments, tools, and operational complexities. Nothing generic. Nothing off the shelf.

workflow-integration

Workflow-Integrated Learning Solutions

Support embedded directly into your digital systems and processes, helping employees reduce errors and work more efficiently without ever leaving their workflow. Our workflow learning solutions ensure knowledge stays within the tools your teams already use every day.

learning-culture

Enabling a Continuous Learning Culture

By incorporating micro-learning moments in everyday activities, we contribute to creating an environment where continuous development happens naturally, while seamlessly complementing the employee productivity tools your organization already has.

Performance Support Makes the Difference

Seamlessly support employees during critical workflows across roles, tools, and industries

  • Step-by-step guidance embedded within daily tools
  • Instant walkthroughs to accelerate new tool adoption
  • Quick refreshers and checklists no re-training needed
  • Ensure accuracy and adherence in real time
  • Ready scripts and product info for seamless service
  • Mobile access to real-time training support and repair guidance
  • Built-in checklists and coaching nudges for managers
  • Contextual tips to ease transitions and boost adoption

Proven Results

Knowledge Retention
85%
Learner Engagement
92%
Time to Competency Reduced
70%

Why Knotopian for Performance Support Solutions?

Choosing the right partner means choosing solutions built for real impact.
Here's what sets Knotopian apart:

Custom performance support systems tailored to your workflows and business goals.
Workflow-integrated solutions that keep support inside the tools employees already use.
Deep instructional design expertise across industries and job roles.
Real-time, scalable learning solutions that grow with your workforce.
Relentless focus on measurable business outcomes, not just learning activity.

Our Performance Support Development Process

Designed to fit seamlessly into your systems, workflows and team needs

needs-assessment

Needs Assessment

We start by understanding your needs. Analyzing workflows, tools, and user behaviors to identify the critical performance moments where support will make the biggest difference.

Step 1
content-mapping

Content Mapping

At this stage, our specialists craft intuitive content specific to employees' jobs and tasks. It is important to emphasize that our on-demand learning solutions allow learners to receive the necessary information whenever they need it.

Step 2
delivery

Delivery

In this step, we integrate performance support directly into apps, intranets, and tools that are used by your employees on a daily basis.

Step 3
optimization

Optimization

We donโ€™t stop at launch. We constantly analyze feedback and refine content accordingly.

Step 4

Ready to Empower Your Workforce in the Moment of Need?

Let's build custom performance support systems and digital performance support tools that reduce errors, enhance employee performance support solutions, and turn every critical work moment into an opportunity to perform at your best.

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